How We Handle Complaints

We encourage anyone who wishes to report dissatisfaction with an educational childcare centre to start by contacting the staff, senior management, or board chair of that centre.

You can also ask the First Nations of Quebec and Labrador Health and Social Services Commission (FNQLHSSC) for help with that process.

The FNQLHSSC handles complaints filed against childcare centres in First Nations communities in Quebec in the following situations:

• When the health and safety of children are clearly at risk
• When the initial approach with the staff member, senior management, or board chair does not yield a satisfactory result

Who can file a complaint? 

Anyone in a First Nations community in Quebec.

This could be, for example:

• A parent who is a user or future user of a childcare centre
• A member of the educational staff of a childcare centre
• A member of the staff or board of directors of a childcare centre
• A member of the community in which the childcare centre is located

The FNQLHSSC handles complaints about childcare centres in the communities that have signed the agreement with the Ministère de la Famille.Before filing a complaint, please make sure the childcare centre is a signatory to this agreement.

Here is the list of signatory childcare services.

Admissible reasons 

Admissible complaints generally involve a childcare centre delivering services in a way that puts the health and safety of the children who attend it at risk.

Here are some examples of admissible reasons for filing a complaint:

• The actions of a member of the educational staff or another staff member seem inappropriate to you.
• There seems to be a lack of compliance with safety regulations.
• The childcare centre asks you to declare your child’s attendance even though they were absent.